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Now In: Frequently Asked Questions Frequently Asked Questions To assist your shopping experience, we have provided answers to frequently asked questions in the following subject areas: 1. Payments and Online Security 2. The Order Process 3. Shipping Information 4. Our Return Policy 4. Contact Information Payments and Online Security Is it safe to enter my credit card number? Yes. All your order information including your credit card information is processed through our secure servers. What this means is that your information will be encrypted before your information is sent over the internet. Once encrypted, the information is automatically transmitted to a credit card gateway for online credit card approval, as if you used your credit card at a restaurant. Once your credit card is validated, we receive an authorization and process the order. How do I know it is safe and secure? When you begin the Checkout process, you will see a small lock in the left hand corner of your browser. You will also see an "https://" in the Web address. Both of these icons signify that you have been transferred to the secure server. We invite you to verify our security measures by clicking the GeoTrust icon on the right hand side of our website. If I am uncomfortable ordering online, can I still place an order? Yes, please feel free to contact us at 888-457-SKIN to place your order. Will you share or sell my personal information with other individuals or companies? Absolutely not. We value your privacy. That is why we do not share or sell your personal information with any other party. To further instill trust and confidence in our website, we participate in the BBBOnLine Privacy Program. As a participant, we are required to adhere to the highest privacy princples required by the Better Business Bureau. To view these principles, please go to www.bbbonline.org/privacy. The Order Process How do I know you received my order? You will receive an order confirmation email within 24 hours. Can I cancel my order after placing it? Unfortunately, you are not able to cancel your order. Because your order is processed immediately in order provide you with excellent customer service, the order cannot be modified or canceled. Please view our return policy to find out how to obtain a refund. Can I track my orders on your web site? If your order was placed online, you will receive a United States Postal Service (USPS) tracking number. Once you receive this number, please visit www.usps.com to track the shipment of your order. How do I avoid re-entering my information for future orders? When you checkout, you will have the option of registering with our company (please note your information will be kept private and thus, not shared or sold to other individuals or companyies. By doing so, your shipping and billing information will be saved to be used on future orders. Shipping Information What is your U.S. Shipping policy? FREE - Regular shipping via the United States Postal Service to all U.S. states. $4.99 - Priority shipping via the United States Postal Service to all U.S. states. Orders placed before 5 p.m. CST on a business day will be shipped the same business day (subject to product availability) Orders placed after 5 p.m. CST on a business day will be shipped the following business day (subject to product availability. Our Return Policy What is your return policy? All non-Obagi products come with our 30 Day No Hassle Return Policy. How do I return a product for a refund To return a product for a refund, just follow these three steps: 1. Email returns@indulgeyourskin.com to obtain a Return Merchandise Authorization number. 2. Ship all used and unused items and packaging and gift items within 30 days of receiving your order (Zeno must be returned within 30 days of your order date due to manufacturer's policy). 3. The method of shipment must include insurance and a tracking number Please note: All orders returned will be amount paid less shipping costs. For orders that receive Free Shipping will be refunded amount paid less our shipping costs. Contact Information How do I contact your company? You can reach us through the following means::
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Free U.S. Shipping